- Kyiv
- Kharkiv
This Agreement defines the terms and conditions for the use of the website Professor Feskov Clinic https://feskov.ua/en (hereinafter – the “Website”) and the Application Programs (hereinafter – the “Applications”) for using the Website and accessing the personal account (hereinafter – the “Programs”).
This Agreement is concluded between you (hereinafter – the “Client”) and the Limited Liability Company “SANA-MED” (hereinafter – the “Administration” and/or “Professor Feskov Medical Center”) and governs all methods of using the Website and Programs that are under the ownership and management of the Administration, as well as all types of services provided by the Administration through the Website and Programs.
The Website and Programs may be used only by a person (Client) who has accepted all the terms of this Agreement.
The Client must carefully read this Agreement before using the Website and Programs. By using any part of the Website or Programs, the Client agrees to be bound by the terms of this Agreement. If you do not agree with the terms of this Agreement (in whole or in part), you are not granted the status and rights of a Client and are prohibited from using the Website or Programs, including, but not limited to, any information posted on the Website and any services provided through the Website and Programs.
The terms of this Agreement apply to all users of the Website or Programs (Clients) — both users who do not have an account on the Website or in the Application (unregistered users) and users who have an account. An account is understood as a set of information about the Client and the Authorization Data (order number, password, and email address).
This Agreement is an adhesion contract and is deemed concluded from the moment you accept its terms.
Administration – (the Website management) performs administrative functions to ensure the operation of the Website, server, equipment, and software on which the Website is hosted, carries out its promotion, keeps visitor statistics, performs the duties of a content manager, and ensures timely updates of information.
Website – the Internet website https://feskov.ua/en, including all its subdomains, which is under the organizational control of the Administration.
Application Program – a computer program or software that may be used on tablets, smartphones, and other mobile devices, distributed under an adhesion agreement (public offer) and providing the person who joins such agreement with a free license to use the program for its intended purpose, and which is under the organizational control of the Administration.
Client – a natural person or legal entity with legal capacity who has reached the age of 18, has fully accepted all the terms of this Agreement and the Privacy Policy by registering on the Website or in the Application, possesses Authorization Data and a Client Account for using the services of the Website and Programs.
Client’s Electronic Private Account – a special section of the Website with access via the Applications, which contains information necessary for Client authorization (order number, password, and email address), as well as other personal data, the right to post and access which belongs exclusively to the
Client. This section may also store confidential information, including the results of clinical and diagnostic tests. Only one Account may belong to one Client.
Authorization Data – the Client’s order (analysis) number, password, and email address, which are required to identify the Client when using the Website or Programs, to gain access to personalized information (including the Client’s Electronic Private Account) and/or additional functional features.
The Administration allows the Client to view and download information from the Website solely for personal, non-commercial use. It is prohibited to modify the Website materials or distribute them for public or commercial purposes. Any use of the Website information on other websites or in computer networks without the prior written consent of the Administration is prohibited.
By using the Website and Programs, the Client may view and download information, including confidential information, in particular the results of medical and laboratory diagnostic services provided by the Professor Feskov Clinic.
The use of the Website and Programs also enables the Client to place service orders and to enter into preliminary arrangements for the provision of services by the Professor Feskov Clinic.
If the Client believes that any information posted on the Website violates their rights, the Client must notify the Administration and provide information and materials confirming such violation.
If the Client provides false or inaccurate information regarding the alleged violation of their rights, the Client shall bear full responsibility for any damages caused, including costs, duties, and payment for legal and attorney’s fees.
The Client has the right to use all technical features of the Website and Programs provided by the Administration.
The Administration has the right, if the Client posts information on the Website or through the Programs, or performs actions that do not comply with the terms of this Agreement, to remove such information in whole or in part at its sole discretion and without prior notice.
If substantiated complaints are received from other Clients regarding improper behavior of a Client, the Administration has the right to restrict or block such Client’s access to the Website and/or the Programs.
The Administration has the right to close, temporarily suspend, or change the operation of the Website, the Programs, or any part thereof without prior notice to the Client.
The Administration has the right to temporarily restrict the Client’s access to the Website and/or the Programs in the event of technical malfunctions in order to eliminate them.
The Client’s completion of the identification procedure and/or placement of an order on the Website constitutes the Client’s full and unconditional acceptance of the terms of this Agreement. By accepting the Agreement, the Client undertakes to comply with all of its provisions. In the event of disagreement with the terms of the Agreement, the Client must immediately cease using the Website and the Programs.
By using the Website and the Programs, the Client confirms their legal capacity and legal competence in accordance with the current legislation of Ukraine.
To gain access to the full functionality of the Website and the Programs, including access to confidential information, a natural person or legal entity must complete the identification procedure by providing Authorization Data.
The Authorization Data (order/analysis number, password, and email address) grant the Client access to sections of the Website intended exclusively for identified Clients, including the Client’s Electronic Private Account.
The Client undertakes not to transfer the Authorization Data to third parties and to take all necessary measures to prevent third-party access to such Authorization Data.
The Client bears full responsibility for all actions performed on the Website and/or in the Programs, as well as for all actions performed by third parties using the Client’s Authorization Data, unless proven otherwise.
The Client undertakes to keep the password confidential from third parties and bears responsibility for the consequences of the password being used by other persons, including possible unauthorized access to confidential information.
The Website provides the возможность to make online payments for certain services of the Professor Feskov Clinic without creating a Client Account and without access to the Client’s Electronic Private Account.
To make an online payment, the Client provides the necessary personal data, including:
The provision of the above data is required solely for the purposes of payment processing, payer identification, generating payment documents, and communication with the Client.
Online payment for services does not grant access to test results, medical information, or the Client’s Electronic Private Account.
Payment transactions are processed with the involvement of payment service providers (acquiring) in accordance with their rules. The Website Administration does not store or process Clients’ bank card details.
Personal data provided by the Client during online payment is processed in accordance with the Law of Ukraine “On Personal Data Protection” and the Website Administration’s Privacy Policy.
The Client Account is created by the Administration when the Client is provided with medical and/or laboratory diagnostic services at the Clinic and/or in connection with placing a relevant order. It is used solely for the purpose of identifying the Client, providing access to personal and confidential information, and enabling the Client to obtain the results of the provided services.
To create the Client Account, the Client independently and voluntarily provides the necessary information, including:
Access to the Client Account is carried out using the Authorization Data, namely the order (analysis) number, password, and email address.
The Administration has the right to restrict or terminate access to the Client Account in the event of a violation of the terms of this Agreement or the requirements of the current legislation of Ukraine.
The Client bears full responsibility for the accuracy of the information provided, as well as for all actions performed using their Authorization Data, unless proven otherwise.
The Website Administration treats the confidential information of any person using the Website with respect and responsibility. By agreeing to the terms of this Agreement, the Client consents to the collection, storage, processing, and use of their personal data in accordance with the Law of Ukraine “On Personal Data Protection” and the Website Administration’s Privacy Policy.
The Website Administration undertakes to collect only such personal information as is voluntarily provided by the Client and is necessary for providing or improving the quality of services.
The Website Administration may collect both basic personal data (first name, last name, patronymic, contact details, email address) and technical data, including cookies, connection information, and system information, in order to ensure the proper operation of the Website, its improvement, and development.
The collected information may be used by the Website Administration solely for purposes that do not contradict the current legislation of Ukraine, in particular to ensure the functioning of the Website, provide services, and improve the quality of customer service.
The Client who posts on the Website and/or in the Programs any information containing intellectual property objects, including but not limited to texts, graphic images, audio and video materials, computer programs, databases, trademarks, and service marks, guarantees that the posting, copying, and use of such information and/or intellectual property objects do not infringe the rights of third parties.
By posting any intellectual property objects on the Website and/or in the Programs, the Client grants the Administration, free of charge, non-exclusive proprietary (economic) rights to use such objects for non-commercial purposes, including for ensuring the operation of the Website and the Programs. The granted proprietary rights are not subject to territorial limitations and are granted for the entire term of validity of the relevant intellectual property rights.
This Agreement does not transfer to the Client any exclusive or non-exclusive proprietary rights to any intellectual property objects of the Administration or third parties, unless otherwise expressly provided by this Agreement or by a separate written agreement. All rights to such objects remain with the Administration and/or the respective right holders.
The Client is prohibited from any commercial use of information and intellectual property objects posted on the Website and/or in the Programs without the prior written consent of the respective right holder.
By using the Website and/or the Programs, the Client gives consent to the collection, storage, processing, and use of their personal data by the Administration in accordance with the terms of this Agreement, the Law of Ukraine “On Personal Data Protection,” and the Website Privacy Policy
The Client agrees that, for the purpose of providing medical and/or laboratory diagnostic services, processing online payments, ensuring the operation of the Website, and complying with legal requirements, the Administration has the right to include the Client’s personal data in personal data databases, to process and store them, and, in cases provided by law, to transfer such data to third parties (including payment service providers, laboratories, and technical contractors).
The Client understands and agrees that the provision of personal data is a necessary condition for:
The Client undertakes to provide complete, current, and accurate personal data. If any inaccuracies or discrepancies in the provided data are identified, the Administration has the right to temporarily restrict the Client’s access to the Website, the Programs, or confidential information until the Client’s identity is confirmed, in order to ensure the protection of personal and medical data.
The Administration collects only such personal information as is voluntarily provided by the Client and is necessary for providing or improving the quality of services.
The Administration may collect both basic personal data (last name, first name, patronymic, contact phone number, email address) and technical data, including IP address, cookies, connection information, and system information, in order to ensure the proper operation of the Website, its improvement, and development.
When using certain functional features of the Website or the Programs, the Client may grant additional permissions (including access to the camera, microphone, files, or calendar) solely at their own discretion and only to the extent necessary to provide the relevant digital services. Such data is used only for its intended purpose and is not stored longer than necessary.
Confidential information under this Agreement includes any information about the fact that the Client has sought medical assistance, the results of medical and laboratory diagnostic tests, as well as any other information that, under the current legislation of Ukraine, is classified as confidential and/or constitutes medical secrecy.
The Parties undertake to observe a confidentiality regime with respect to information obtained in the course of performing this Agreement.
Disclosure of confidential information to third parties is permitted solely:
The Administration takes all reasonable and necessary organizational and technical measures to ensure an appropriate level of protection of personal data and confidential information, including test results, against unauthorized access, loss, or disclosure.
Modern security technologies are used to protect information, including secure communication channels and restricted access to data.
If the Client independently grants third parties’ access to their personal or medical data, the Client understands the possible consequences of such actions and bears responsibility for them. The Administration does not verify third parties to whom the Client grants access to their data and shall not be responsible for the further use of such information by those persons.
The Administration has the right to amend and supplement this Agreement. All changes are published on the Website in the form of a new version of the Agreement and shall enter into force from the moment of their publication, unless otherwise expressly stated in such version.
In the event of material changes to the Agreement, the Administration may additionally notify the Client by sending a notice to the email address provided by the Client when receiving services, placing an order, or making an online payment.
The Client’s continued use of the Website, the Programs, and/or the services after the new version of the Agreement enters into force constitutes the Client’s full and unconditional acceptance of the terms of the Agreement in its current version.
The Administration shall not be liable for any damage or losses caused to the Client or third parties as a result of incorrect understanding or interpretation of the terms of this Agreement, instructions, or recommendations regarding the use of the Website and/or the Programs, as well as for technical reasons.
The Client consents to receive informational messages from the Administration related to the operation of the Website, provision of services, test results, order processing, and online payments, by sending such messages to the email address or phone number provided by the Client.
Sending advertising messages is carried out solely with the Client’s consent and in accordance with the requirements of the applicable law.
If any provision of this Agreement is deemed invalid, the remaining provisions shall remain in force and binding. Failure by either Party to exercise any right under this Agreement shall not be deemed a waiver of such right.
The Website and the Programs are provided by the Administration on an “as is” basis. The Administration does not guarantee that the Website meets the Client’s expectations or purposes, nor uninterrupted or error-free operation of the Website and the Programs.
The Administration has the right to assign its rights and obligations under this Agreement to a third party without obtaining the Client’s additional consent, subject to compliance with the requirements of the applicable legislation of Ukraine.
This Agreement and the legal relations between the Administration and the Client arising in connection with the use of the Website, the Programs, and/or the services shall be governed by the laws of Ukraine.
All disputes arising out of or in connection with this Agreement shall be resolved through negotiations between the Parties. If it is not possible to resolve a dispute through negotiations, such dispute shall be subject to resolution in court in accordance with the rules of jurisdiction and venue established by the current legislation of Ukraine.
